Social Services Specialist – Benefits & Options Counseling – Metropolitan Area Agency on Aging
First, Let Us Introduce Ourselves
We are the Metropolitan Area Agency on Aging, a leader, advocate and partner in the 7-county Twin Cities metropolitan region. As an organization focused on the many aspects of aging well, we support communities, health care, individuals, caregivers and others to help the population age successfully.
We are entrepreneurial, innovative and growing – a perfect environment for a curious and creative person interested in delivering quality benefits counseling and resource connections to support independence and healthy aging.
What Type of Individual Are We Looking For?
A passionate and detailed oriented human services professional who is:
- Culturally aware
- Self-motivated and able to work in a fast pace environment
- Skilled in problem-solving and can navigate complex problems with multiple variables
- Dedicated to providing the highest standard of quality service and consideration
- Proficient with telephone etiquette and techniques necessary for a call center setting
What Will You Be Doing?
Work in the Senior LinkAge Line call center to deliver benefits and housing options counseling and community resources to support healthy aging and independence.
- Provide in-depth counseling and assistance related to long-term care options and benefits.
- Utilizes assessment tools including Rapid Screen and Long-Term Care Choices Navigator to evaluate service needs and develop support plans.
- Offer comprehensive, clear, and objective information to older adults and their family members, persons with disabilities, providers and other caregivers; facilitating connections to home and community-based services and benefit options.
- Assist Medicare beneficiaries to understand their benefits, complete required paperwork, access benefits to which they are entitled, and make informed benefit selections.
- Screen callers for public program eligibility including Medicare Savings Programs, Medical Assistance and others; providing forms and application assistance, as needed.
- Identify signs, symptoms, and risk factors for abuse and report potentially vulnerable situations to the county Common Entry Point.
- Contribute to a positive work and team-oriented environment, working both independently and in a collaborative team environment.
What Skills Do You Need To Be Considered for This Position?
- Bachelor’s degree in human service field
- Minimum of 2 years of customer service experience
- Proficient in interviewing, assessment, problem-solving and advocacy
- Strong time management and organizational skills
- Excellent verbal and written communication skills
- Skill using the Internet in a business environment
- Expertise in utilizing the Microsoft Office Suite in a work setting
- Ability to successfully complete and apply required training such as health insurance counselor certification, Vulnerable Adult Mandated Reporter and data privacy training
What Are The Perks?
- Strong, consistent history of growth, financial stability, and effective leadership,
- Generous paid time off benefit of 26 days/year plus 8 holidays,
- Comprehensive benefits, including medical, dental, life, and disability,
- Pension plan with 5% match,
- Professional challenge,
- Positive and collaborative work environment, and
- The opportunity to make a significant impact in a growing, and visionary organization.
To learn more about the Metropolitan Area Agency on Aging, please explore our website. Qualified candidates are invited to submit a resume online at http://metroaging.org/careers
We are an Equal Opportunity Employer M/F/Disabled/Veterans