By Charles Hallman
“Under the Affordable Care Act, every plan in the marketplace has to cover a set of 10 essential benefits [such as] prescription drugs, lab services, hospitalization, emergency care, mental health care [and] maternity coverage,” said Families USA Health Policy Analyst Sarah Bagge during a March 22 webcast for reporters, including the MSR.
“There is no ‘one-size-fits-all’ approach to applying” for health coverage, she added. “People will have different preferences in terms of how they want to sign up for health coverage,” whether on line, in person or by phone. “We have to recognize that there are going to be a lot of consumers that are going to need help or have questions,” Bagge explained. The “consumer-friendly” application process as well as other pertinent information will be available in Spanish and other languages besides English, Bagge continued. “We want to make sure that it is as easy as possible, and help needs to be available at every step of the way.”
There are many people who are digitally connected, but to expect every consumer to apply for health coverage on line “is unreasonable,” believes Enroll America Best Practices Institute Director Jenny Sullivan. Her research found that buying health insurance on line “is taking it a step too far for most folk. Continue Reading →