Family Services Manager

Department:      Family Services

Reports to:           Program Services Director

Supervises:          Family Advocate Staff, Program Database Administrator

Hours:                     Exempt Position, Full-time

Organization Summary: As a trusted resource for families, the Greater Minneapolis Crisis Nursery partners with parents to promote strong, healthy families by offering free, voluntary services for parents who face barriers such as unemployment, homelessness, medical or mental health concerns, poverty, domestic violence, or other difficult situations. We help strengthen families by connecting them to resources, caring for their children during difficult times, and setting goals that promote self-sufficiency and make the relationship between the parent and child stronger.

Greater Minneapolis Crisis Nursery is committed to practicing diversity, equity and inclusion as an organization, and embedding this approach in everything that we do. We welcome candidates who identify as BIPOC, LGBTQ, and people of all genders.

Position Overview: Responsible for the leadership and management of the Family Advocate Team.   Supports staff who work with families to provide crisis de-escalation, short-term crisis intervention, and provision of resources. Provides supervision, training, professional development, and fiscal management for the department.

Primary Responsibilities:

  • Responsible for the coordination and development of quality client service delivery to provide crisis intervention and prevention for families residing in Hennepin County.
  • Promotes a collaborative work environment within and across departments.
  • Participates in agency meetings including department and interdepartmental meetings, reflective consultation, and leadership council to support the goals and objectives of the agency.
  • Provides leadership in communicating with Children’s Services and Home Visiting/Mental Health staff about clients in order to provide developmentally appropriate care and quality program services.
  • Completes necessary reports on time and with accuracy.
  • Assures GMCN is in compliance with state and county licensing requirements, policies,  and procedures.
  • Develops and manages Family Advocates program budget.
  • Collects, assesses, and reports statistical data for program development and funding purposes.
  • Maintains confidential files for all participants.
  • Develops and maintains strong relationships with partnering agencies in the field.

Supervision of Staff:

  • Hires and trains Family Advocate staff.
  • Schedules and facilitates regular one-on-one meetings with Family Advocate staff.
  • Evaluates the performance of all direct reports using regular check-ins, engaging staff in reflective conversations that promote goal setting and continuous improvement.
  • Provides professional coaching/development opportunities to direct reports as appropriate.
  • Coordinates monthly Family Advocate work and on-call schedules.
  • Assists in care documentation and data collection efforts to support agency reporting as assigned.
  • Provides Family Advocate coverage and/or support when needed.
  • Provides supervisory support after hours and when on call in emergency situations.

Crisis Intervention & Prevention:

  • Supports staff in assisting families to determine appropriate crisis intervention and prevention strategies and assessing immediate risk of abuse/neglect for children.
  • Facilitates reports necessary for Child Protection Services.
  • Responds to client grievances in a timely and appropriate manner.


  • Assists in developing and maintaining collaborative relationships with community-based organizations that will facilitate the GMCN referral network.
  • Provides outreach and parent education to the community regarding child abuse intervention and prevention as necessary.

Professional Development:

  • Stays current on research and best practices regarding cultural competency, crisis intervention/prevention, mandated reporting, child development, family dynamics, and the latest developments in crisis intervention/prevention.  
  • Conducts site visits at other community-based organizations.


Education: Bachelor’s degree in Social Work; MSW preferred.

Experience: 2+ years experience working with families in crisis and 2+ years supervisory experience; cross-cultural experience preferred.   

Abilities: Ability to work under pressure, attentiveness to detail, ability to follow problem-solving/conflict resolution model.

Skills: Must possess supervisory experience that demonstrates an ability to support staff in creatively meeting the physical, emotional, and cognitive needs of children and families in crisis. Knowledge and experience with attachment, developmental, systems, and crisis intervention theories.  Understands the risks and protective factors related to child abuse and neglect.  Must be self-motivated with excellent interpersonal/communication (oral and written). Computer skills in Microsoft Office and databases are necessary. 

Leave a comment below.