Teamwork and training make for stress-free moving
“True Care—it’s not just a name, it’s a lifestyle. I truly care—it’s not just a move,” said Tyrell Jackson of his business, True Care Moving Service, LLC (TCMS), located on Hennepin Avenue in Minneapolis.
Jackson grew up in Minneapolis. He graduated from Henry High School in 2003 and went to the Navy for four years. After serving, Jackson furthered his education and graduated from IPR in 2012.
Jackson has a wealth of experience with moving. He said, “The way the company really came about was [that] I was running someone else’s company. I had to separate myself from it.” So, Jackson started his own moving business.
The TCMS business officially began in July 2019. Jackson initially operated the business out of his home. He created an LLC immediately. As time progressed, “I wanted the business to grow, so I made the guys W-2 employees in the beginning of the year,” said Jackson.
In 2020, Jackson opened an office in Southeast Minneapolis and then moved “10 blocks away” to the current location. Success didn’t transpire overnight, however.
He elaborated: “A lot of people’s businesses fail in the beginning because they don’t understand how much money it takes. Not even money, but time, because time equals money.” He lost capital before he gained a profit in business.
The TCMS team aims to eliminate the stress from the moving process. “Training is everything. I do give a lot of people opportunities—I think anybody can be trained if they want to learn,” explained Johnson.
TCMS is currently hiring. Jackson said, “As of right now, I got a couple of positions open. I need another office personnel because I’m working in the office, and a few other guys.” He added, “We get too many calls. We can’t keep up, and that’ll free me up to do something else.”
Overall, customers can expect professional, fast and efficient service. Jackson said, “We do it all and we’re a full-service moving company. We do packing, loading, shipping, from start to finish.” He emphasized how the company is local and they don’t venture out beyond a 50-mile radius.
Jackson is well-versed in residential and commercial moving. He said, “We get all types of contracts and agreements.” For example, TCMS recently helped move hospital beds that were sold to Africa.
He elaborated, “Someone else hired us on that job—those beds were 500-600 lbs. apiece. We had to stand them all up, put them in a truck and stack them neatly. That was tough.”
Right now, “Our most popular customers are people who are buying homes. When you’re buying a home, it’s stressful. A lot of people are not only buying homes, they’re selling homes,” explained Jackson. His company is geared toward accommodating homeowners and delivering world-class customer service.
Customers can expect high-quality work and affordable rates, said Jackson. He elaborated, “The value changes. We come to a move a little bit different than other companies. I say that because another company is going to send three people in a truck no matter how long the move is.”
Although business is thriving, there have been challenges along the way. The COVID-19 pandemic negatively impacted business, but TCMS persevered and made necessary adjustments.
Jackson recalled, “In the beginning, we didn’t know what to do. Guys were masked up, sanitizing, hand sanitizing, but that wasn’t enough,” so he separated individuals into teams.
“We took some losses—a couple guys got sick on the team,” which prompted him to change moving dates. “It’s not easy to do, especially if you got deadlines, but if you look at our reviews, not one time did we fail in those situations. We made it work,” according to Jackson.
The most rewarding aspect of running a business for Jackson: “People look up to me. People want to be involved with me, like my guys.” He is grateful for his team, whom he refers to as family. “My guys, my team, who I keep around me—my real friends, all of them are businessmen,” explained Jackson.
As for challenges, Jackson said, “There’s gonna be fails. There’s gonna be times where you can’t make something happen.” When the slow period comes, he tries to get creative and aims to keep everyone employed. “I can’t always do that. Some opportunities aren’t there,” he acknowledged.
He offered words of encouragement for aspiring entrepreneurs: “I think everybody knows how challenging it can be; there are times you’re gonna want to quit. Just gotta understand it [the business] goes back up, kind of like stocks. You’re gonna be down for a minute, but your turn is coming again. Just hold on.”
For more information, visit www.truecaremovingservice.com/gallery or call 612-367-4481 (office) or 612-802-5488 (direct).
Ashley Lauren is a contributing writer at the MN Spokesman-Recorder.