Tracey Williams-Dillard, Author at Minnesota Spokesman-Recorder

Tracey’s Keepin’ It Real: Frank Brown and Tina Schlief on Customer Service, Communication, and the Dos and Don’ts of Doing Business

by Tracey Williams-Dillard and Emmanuel Duncan July 10, 2026July 10, 2026

“The customer is always right” is a myth, says Minuteman Press Uptown owner Frank Brown. On this episode of Tracey’s Keepin’ It Real, Brown and consumer Tina Schlief join host Tracey Williams-Dillard for a candid conversation about customer service, communication and why Black-owned businesses need to stop offering discounts on request.

From the Publisher

Juneteenth is a day of joy, and a day of reckoning

by Tracey Williams-Dillard June 18, 2026June 18, 2026

MSR CEO and Publisher Tracey Williams-Dillard reflects on the meaning of Juneteenth in a political moment that is testing the durability of hard-won freedoms, and reaffirms the Spokesman-Recorder’s commitment to bearing witness to Black life in all of its complexity, grief and glory.

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