
They do it by being culturally competent professionals
Security guards arenât generally regarded as Black folkâs best friends. When youâre out shopping, for instance, who characteristically is watching way too close to make sure youâre not shoplifting? Even if youâre not behaving suspiciously?
Not, of course, that there arenât thieves of all colors, but it certainly goes a long way toward equal treatment when guards arenât biased to begin with. This is simply one plus provided by Grade A Security, whose CEO/President John Moore understands the importance of being vigilant in protecting an establishmentâs interests while also acting in fairness toward individuals.
In fact, that sort of respect, given impartially and objectively, is an excellent means of offering premier customer service. People appreciate the effort and return with repeat business.
Successful in the business over the past decade, headed up by former corrections officer Moore with 30-plus years working security, the firm operates in the Minneapolis-St. Paul area and offers a strong variety of services, including the corporate sector, security work, executive protection and personal protection for celebrities. Whatever the event, Grade A Security staff can and does handle it â to clientsâ expressed satisfaction.
A partial listing: public and private events, parties, technical facilities, individual and VIP escorts. Additionally, the company does alarm response for commercial and residential customers and unlawful detainer service for property management.
An underlying consideration in this case is that John Mooreâs operation, in addition to being a premier business, is indeed a community asset because he is that exceptional headman in charge, a community-minded professional who wants the best for himself and for others.
âI was raised during the Civil Rights Movement,â Moore says. âMy dad was field director of the NAACP in Mississippi. I learned from him that as long youâre able to help somebody you should.â
Claude Maddox, director of recovery support services for the mental and chemical health agency Resource, Inc., says Grade A lives up to its name. âAs part of outpatient, substance abuse treatment, weâŚprovide safe recovery housing. Grade A Securityâs presence helps deter unsafe activity, and they are a strong third party [working] effectively with emergency services or law enforcement as necessary.â
Reflecting on the fact that Resourceâs clientele are largely African American, Maddox adds, âTheir staff are culturally responsive, which is critical for working with our community members. [They] generate respect and trust.â
Moore comments, âThere are things [about] Black culture other people donât understand and donât want to understand. You canât send [someone] White in my community to do my job. If you canât communicate with people you wonât have anything.â
That, he points out, is regardless of race. âI donât care what color you are. I can deal with anybody.â Which isnât always the answer to everything.
Important as cultural competence can be, Mooreâs first priority is professionalism. âYou have to be professional whether the other person conducts himself or herself accordingly. I approach them, âExcuse me, sirâ or âExcuse me, maâamâ. Thatâs the best way.
âSwearing and screaming and shouting doesnât work, because if you have two people swearing and screaming at each other, nothing gets solved.â Ultimately, there comes a time when that professionalism includes having to physically turn someone away or, in extreme cases, subdue an individual.
âWhen the time comes to put your foot down, you have to stand on it. Or theyâll take advantage.â
In the end, John Mooreâs personality and approach toward the profession is reflected by his staff. Youâll find they are courteous to all and donât mind sharing a friendly word or two. At all times, though, they are mindful that theyâre on duty.
As Moore puts it, âI like working with people, being around them. There are times, though, when I simply have to do my job.â
Learn more about Grade A Security at www.gradeasecur
I would like to thank the spokesman-recorder for publicising this article about Grade A Security this article was put together along with the staff of Resources Inc I wish there was other companies can receive such a great story like this once again GAS and staff would like to thanks for everything I hope the community will read this article