Posted inTracey’s Keepin' It Real

Tracey’s Keepin’ It Real: Frank Brown and Tina Schlief on Customer Service, Communication, and the Dos and Don’ts of Doing Business

“The customer is always right” is a myth, says Minuteman Press Uptown owner Frank Brown. On this episode of Tracey’s Keepin’ It Real, Brown and consumer Tina Schlief join host Tracey Williams-Dillard for a candid conversation about customer service, communication and why Black-owned businesses need to stop offering discounts on request.

Posted inTracey’s Keepin' It Real

Strength & Strategy Series Episode 2: Business Planning and Strategy

Episode 2 of the Strength and Strategy Series explores how strong leadership, efficient operations, and solid infrastructure help entrepreneurs move from ideas to real growth. Tracey talks with Octavia “Tav” Treadway and Tommy McNeal about building systems, strengthening teams, and creating a reliable foundation for long-term success.

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